FAQs

Frequently asked questions

How do I book on the bus?
For Shrewsbury Dial-a-Ride, phone 01743 450 270; for Ludlow and Clun Valley Traveller or Corvedale Buzzard, phone 01584 700 907

Where does it go? 
Shrewsbury Dial-a-Ride operates within a 10 mile radius of Shrewsbury centre; the Ludlow Traveller operates along the Clun Valley, around Clee Hill, Tenbury & Ludlow; the Corvedale Buzzard operates around Craven Arms, Ludlow, Much Wenlock and Bridgnorth
 
What if I need to get to the doctors etc. at a specific time? 
We can divert and adjust timings for an irregular trip

Where do I catch the bus?
At your door – we’ll find you on Google Street View

How much does it cost to join and travel?
£20 to join for 12mths + £2.50 each way with bus pass - except the Corvedale Buzzard, where the membership is currently £10.

Who/how do I pay?
Send a cheque to Shrewsbury Dial-a-Ride for membership and pay the £2.50 fare to the driver on the bus or we can set up an account for you (by prior agreement)

What time does it go out and back? 
This depends on which run you are on and how we timetable it that day - we will always keep in touch with you, so you know

Can I bring my Shopping trolley/rollator?
Yes, and the driver will help you get it on and off the bus

How do I get my heavy bags to/from the bus? 
The driver will carry them for you

Can I travel in my Wheelchair?
Yes, and we will visit you to do a risk assessment first

Can I bring a friend/relative with me?
Yes, as long as we know beforehand

How much notice do you need for me to travel?
A week, but at the latest 2pm the day before

What happens if I’m ill or something comes up on the day? 
Leave a message on the answering machine - we listen to them frequently

Do I have to be elderly/ disabled to use the service?
No, our service is for anyone who can’t access public transport. So if there isn’t any transport where you live, or you have a disability that means you can’t get on a bus, we are very happy to carry you.

... about volunteering with Dial-a-Ride

Do I have to commit to a regular shift? 
No you don't, there is actually a surprising amount of flexibility about when you work

Do I need to be able to drive? 
Funnily enough, no you don't! In addition to drivers we also have Passenger Assistant (PA) roles. Our ideal is to have a PA on every bus. PAs help passengers get on and off the bus, they help with carrying shopping bags, securing wheelchairs, chat to passengers and help with navigation. Full training is provided.

Is there an age limit for people who can volunteer to drive your vehicles? 
Not really, you have to have held a driving licence for 2 years and be over 21. And then when you are 70 you have to take a medical every 3 years (which we pay for).
Dial an ride careers
To book private assisted transport in Shrewsbury, call Shrewsbury Dial-a-Ride today on
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